Customer Testimonials

DealerRater logo
DealerRater Jul 26, 2021

Great dealership. Fred Walters was our salesman. He was very knowledgeable, courteous and kept working with management to arrange a very good deal that was right for us.

Read at DealerRater

DealerRater logo
DealerRater Jul 1, 2021

It was refreshing to have a great experience buying a truck from Jeff Miller. He was upfront and no hidden fees. We will be back!

Read at DealerRater

Cars logo
Cars Apr 29, 2021

Me and my husband just purchases our GMC Yukon with the wonderful assistance of Don Figgs !! Oh my lord how do I express not only what a great salesman this guy waa but just overall great individual i hot the pleasure to meet and work with. He truley tried to get our money worth but treated us as though we were family. We felt so welcomed and and taken care by the whole team honestly best dealership !! Thank you guys for all the help ! Forever greatful ! Mr.Figgs you are truely godsent !! May god bless you and your beautiful family !

DealerRater logo
DealerRater Mar 9, 2021

the most pleasant Car experience I’ve yet had, Kris was very attentive, polite, compassionate to my prior bad run ins with car dealerships I mean I can go on & on, the best decision I made was purchasing a car from valward & running into Mr. Kris Crawford! A true people person which you don’t find often 🖤

Read at DealerRater

DealerRater logo
DealerRater Jan 30, 2021

Justin is a true professional. Vibrant and communication is top notch the entire way. Everything one would expect at a reputable, quality establishment. Stellar on all accounts and a breath of fresh air. We will happily return for future purchases!

Read at DealerRater

DealerRater logo
DealerRater Sep 9, 2020

I worked with Tom many moons ago at BRAUN CADILLAC BUICK in BUFFALO, NY! I can’t help but remember what a Professional, Intelligent, Motivated Hard Worker, as well as Charming he was. His work ethic was unmatched! There was indeed a valuable lesson in every aspect of the business with every conversation. I carried that knowledge with me and I feel fortunate to have more or less had his expertise mentoring me. I wish Tom all the very best always! Chandra Smith (Campbell), NYC

Read at DealerRater

DealerRater logo
DealerRater Jul 12, 2020

Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well. My wife and I have owned 25+ cars over our life between the two of us and this has been by far the easiest transaction of them all. Fred was extremely professional and courteous. We are new to Cadillac and needed guidance on what would be best for us. After looking into Audi and Mercedes we're EXTREMELY HAPPY with our CADILLAC and just as importantly Fred making us feel like a member of ...

Read at DealerRater

DealerRater logo
DealerRater Dec 29, 2019

I am so thrilled with my purchase and even more thrilled with my 2 angels there...Lisa and Lisa. They are fabulous and an amazing asset to Val Ward.

Read at DealerRater

DealerRater logo
DealerRater Dec 23, 2019

Alfonso brought a spare tire to my home and mounted it. The wheel with the pierced tire was taken to Val Ward where the tire was replaced. Very professional when I went to the dealer to have the new tire and wheel remounted on my vehicle. Could not have been handled better!

Read at DealerRater

DealerRater logo
DealerRater Dec 23, 2019

Job was very well done. One stop is all it took. Thanks to all -] especially Jane. I like the idea of a specialist assigned to my account. Every time I need something all I have to do is call Jane. Wonderful service.

Read at DealerRater

Cars logo
Cars Dec 17, 2019

Very clean facility with very friendly and helpful y

DealerRater logo
DealerRater Dec 16, 2019

Best salesman....went out of his way to help....best experience in purchasing a vehicle. That I have ever had. I definitely would recommend Val Ward Cadillac.

Read at DealerRater

DealerRater logo
DealerRater Dec 15, 2019

My key fob was lost and I could not get into my SRX to drive it. It was towed in and a new key gob was made for me. This was an emergency situation and Doug handled it quickly for me as usual. I love the service Dept and will always buy my cars here

Read at DealerRater

DealerRater logo
DealerRater Dec 11, 2019

Val Ward Cadillac has been making the car buying experience a pleasure for decades. Every employee in every department goes to great lengths to be sure that their customers expectations are not only met but exceeded.

Read at DealerRater

Cars logo
Cars Dec 9, 2019

Everything was great as usual. Thanks to Jane Flesh.

DealerRater logo
DealerRater Dec 9, 2019

Julio Was excellent in helping and answering my questions regarding the purchase of new Xt4, Its definitely the best dealership in the state of Florida!

Read at DealerRater

Cars logo
Cars Dec 7, 2019

We very much felt well treated and enjoyed our purchase experience.

Cars logo
Cars Dec 3, 2019

Excellent service, looked for the car that we wanted and found it!

DealerRater logo
DealerRater Dec 2, 2019

The mechanic was originally puzzled by front wheel overheating condition but he drove vehicle home and experienced the same problem I experienced before having it towed.

Read at DealerRater

Cars logo
Cars Dec 1, 2019

Excellent experience! Absolutely no pressure and only had to deal with one salesperson. It was a breath of fresh air to NOT be passed around to 3 different people. If you are in the market for a new car, Val Ward is well worth a look.

DealerRater logo
DealerRater Nov 30, 2019

I saw this vehicle for sale online and called Jeff about it. He held the vehicle for us until we arrived from the east coast. We were in and out in 2 1/2 hours with our 2017 Denali. Jeff was great to work with!!!

Read at DealerRater

DealerRater logo
DealerRater Nov 24, 2019

Joe was exceptionally easy with whom to work. The whole transaction was quick and effortless. He was great at explaining the options on the vehicle and the differences between mine and the other 2017 XT5’s. I’ll be back when it’s time to upgrade.

Read at DealerRater

DealerRater logo
DealerRater Nov 4, 2019

Julio was professional and timely. I would recommend this dealership to anyone. From the moment I first walked in, I knew it was somewhere that would take my needs and time seriously. And I am absolutely loving my Cadillac!

Read at DealerRater

DealerRater logo
DealerRater Nov 3, 2019

Service personnel are great to deal with especially Jane in Service. She is professional, knowledgeable and friendly. I am sorry I am moving and will have to change locations for service.

Read at DealerRater

DealerRater logo
DealerRater Oct 30, 2019

I have been a customer for over 14 years. I would not think of going anywhere else. Because of my problem, Dan took a ride with me to review the problem. He arranged to have me leave my car for the proper problem solving.

Read at DealerRater

Cars logo
Cars Oct 23, 2019

I've searched for months for the perfect used car and I found it here. From Mike Holmes the dept.manager,Joe Hellman sales,to Lisa Bronson business manager,nothing but excellent service. And also just enough of a down home courteousness to put you at ease.

Cars logo
Cars Oct 22, 2019

above my expectations. sales representative extremely knowledgeable of cadillac product. general manager assisted in my questions with knowledge and politeness. overall i am very pleased with Val Ward Cadillac.

DealerRater logo
DealerRater Oct 21, 2019

We were very pleased with our salesman Bill. He was professional, courteous & knowledgeable. He explained all the new features to us before we drove away.

Read at DealerRater

Cars logo
Cars Oct 14, 2019

I was treated with respect and salesperson was very knowledgable

DealerRater logo
DealerRater Oct 11, 2019

In for an oil change and routine scheduled maintenance. They gave me a loaner so my day could continue. All work was done that day and staff was so helpful and knowledgeable!

Read at DealerRater

Cars logo
Cars Oct 8, 2019

Always a pleasant experience and it's usually over just when I get settled in and comfortable!

DealerRater logo
DealerRater Oct 6, 2019

Everyone was kind and very helpful. I had made the appointment at another Cadillac dealership by mistake but you made room for me. Thanks again

Read at DealerRater

DealerRater logo
DealerRater Sep 29, 2019

Friendly, courteous, timely, truly professional service. All fluid systems flushed and replenished. (coolant, transmission, brake, power steering, oil) Oil and air filters replaced. New battery. Replace leaking front suspension cross member. While in shop the washer fluid tank was somehow compromised - this was replaced at no charge.

Read at DealerRater

DealerRater logo
DealerRater Sep 28, 2019

My salesman, Joe Helman, was the best He was very patient and knowledgeable. He was so helpful and not rushed showing me the accessories of the car. I really appreciated that.

Read at DealerRater

Cars logo
Cars Sep 14, 2019

Everyone was helpful an friendly. I was told to call them with any concerns.

DealerRater logo
DealerRater Sep 14, 2019

Have purchased two cars there, one used, the other new. I took one in to have rain guards attached. It did not work as expected. They tried to remedy the situation, giving me a loaner car, and eventually returned my money. The problem was not with Val Ward but the manufacturer of the rain guards.

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2019

I worked with Lisa to help buy my Cadillac. I was buying from out of state and she made the process easy. She was texting me updated and made the process enjoyable.

Read at DealerRater

DealerRater logo
DealerRater Sep 6, 2019

Received outstanding service and support from Justin Crusel. He had plenty of time and patience to provide me the information I required and was very courteous. Thanks

Read at DealerRater

Cars logo
Cars Sep 4, 2019

Val Ward Cadillac is extraordinaire dealership. Our experience has always been stress free, enjoyable, and treated with professionalism by professionals. We have been in Fort Myers for five years and this is our third Cadillac from Val Ward. The atmosphere is contagious with enthusiasm from management down to the men that wash cars on Saturday mornings. Always a pleasure to be there for whatever reason knowing we are going to get great service from sales and the service department. We cant see ourselves going anywhere else for an automobile. Val Ward is the absolute best car dealer in America !!! Bill ...

DealerRater logo
DealerRater Sep 1, 2019

Searching for the perfect GM vehicle, found my new Xt6 and am loving it, and getting to know the ins and outs of this awesome vehicle.

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2019

Always a great experience with the Sales and Service Departments. I wouldn't think to buy or Lease a vehicle anywhere else. Thank you for the professionalism you all show.

Read at DealerRater

Cars logo
Cars Aug 24, 2019

My experience for Service with Val Ward has always been exceptional.

Cars logo
Cars Aug 21, 2019

Douglas handled my service appointment in a professional manner with timely updates and expertly maneuvered my warranty claims. I am extremely satisfied with his handling of my service request.

DealerRater logo
DealerRater Aug 19, 2019

From service to the financial department, what a pleasure. Timely in and out and a loaner vehicle. Financial department was quick, easy and informative. Top-notch all around. Professionals.

Read at DealerRater

Cars logo
Cars Aug 12, 2019

Fantastic experience! Glad I bought my car from Val Ward.

Cars logo
Cars Aug 10, 2019

The service people here are very dedicated and know the cars well. My car did not need the brakes fixed even though they had been making some squeaking noise the month before.

DealerRater logo
DealerRater Jul 30, 2019

I RETURNED TO VAL WARD AFTER LEASING THERE THREE YEARS AGO. I FOUND THEN AND FIND AGAIN TOM HENION TO BE A VERY KIND, ATTENTIVE, RESPECTFUL AND PATIENT SALESMAN. AS A SINGLE, OLDER WOMAN I APPRECIATE THAT. I ALSO APPRECIATED THE INTERACTION WITH THE MANAGER WHOSE NAME I CAN’T NOW RECALL. I FOUND HIM ALSO TO BE COURTEOUS AND KIND . I REALIZE WE ALL HAD AN AJENDA BUT I RESPECT THE WAY THEY WORKED.

Read at DealerRater

DealerRater logo
DealerRater Jul 28, 2019

My car kept saying my tires were low on air. Just put air in it. I took my car in and it also needed an oil change. It was a while since I took it in and was told my tire needed to be patched because a bolt was in it. They did the tire and oil change and other work that needed to be done. I was given a rental and came back at the end of the day. My car was good as new!!!! I love my car and they made it better again. All I can say ...

Read at DealerRater

Cars logo
Cars Jul 21, 2019

Craig Doucette,service consultant,always provides excellent service.

Cars logo
Cars Jul 16, 2019

Julio was great with us. I had a lot of questions the day of the sale and even more after getting home, and he took care of me with patience and kindness.

Cars logo
Cars Jul 10, 2019

Val Ward has been the best dealership in our area. Fair with pricing and excellent service. We have DeVoe Cadillac right here nearer house but they are rude , arrogant and less then honest which is why we went to Val Ward.

Cars logo
Cars Jul 8, 2019

Excellent customer service with a very easy leasing transaction !!

Cars logo
Cars Jul 5, 2019

We went in and decided to lease an XT5. Tom Henion was our salesman and was absolutely wonderful. We had such a great experience that later in the week we went back and leased a second vehicle from Val Ward

DealerRater logo
DealerRater Jun 30, 2019

You're handled as a 'very special guest' when at Val Ward's, nothing is left to chance, extremely courteous, easy to get along with, highly professional.

Read at DealerRater

Cars logo
Cars Jun 29, 2019

The repair shop did a great job repairing my car. Rich was just great.

DealerRater logo
DealerRater Jun 24, 2019

Mike and Jim in the Used Car department along with Justin were tremendously helpful, courteous, and did their ultimate best to help me purchase my SUV.

Read at DealerRater

Cars logo
Cars Jun 19, 2019

The service department is without a doubt an experience I can tell you is as GOOD AS IT GETS..!!!! I have been driving Cadillac Escalade for many years ...and Dan Flynn and the entire service department has Amazing customer service.....Dan ......THANKYOU..!!!!!!!!! Your Dept is always a Pleasure to deal with and if you have ANY ISSUES .... You make it right and the EXCELLANT SERVICE....Cannot be beat...!!! To Everyone in the Service Department.....THANK-YOU.....for all the years of EXCEPTIONAL .... SERVICE........

DealerRater logo
DealerRater Jun 17, 2019

Douglas provides Personalized service that is always considerate of my time and money. I trust that my car receives excellent technical evaluations. A loaner is always made available to me.

Read at DealerRater

Cars logo
Cars Jun 10, 2019

Val Ward Cadillac strives to provide excellent service to all customers. I appreciate their efforts to make every customer feel special.

Cars logo
Cars Jun 9, 2019

This is my second car purchased here always an enjoyable time , Lisa was very accommodating to us and the price was competitive with others. Service is always a very good !

Cars logo
Cars Jun 8, 2019

Personnel showed real concern for the issues I presented which eventually led to resolving them.

Cars logo
Cars Jun 4, 2019

Vince Verrico and Jason Glennon are perfect examples of employees that care and go that extra mile to make your experience a pleasant one

Cars logo
Cars May 29, 2019

Nice work by the service manager Craig and the technician who replace our failed Cue device. Could not be more pleased.

DealerRater logo
DealerRater May 28, 2019

Everything was handled professionally...Jane was perfect as usual,my auto was picked up and delivered back to my residence as promised and I am, as usual, totally satisfied with Val Ward Cadillac!!

Read at DealerRater

DealerRater logo
DealerRater May 21, 2019

Doug Smith was very helpful, professional and explained everything to me. Would definitely be back for additional service. Would be happy to recommend Val Ward to friends.

Read at DealerRater

DealerRater logo
DealerRater May 18, 2019

Very friendly and helpful. Pin pointed all the issues with the car. Contacted me during the whole process. I will bring my car here again.

Read at DealerRater

DealerRater logo
DealerRater May 17, 2019

Excellent service.; friendly staff, comfortable feeling, No pressure. Comfortable customer service lounge. There is no pressure to buy anything. Your sales rep knows and listens to what the customer wants. This is our second Cadillac and our sales rep Justin Crusel is our rep. we are repeat customers of his and would recommend him to our family and friends We recommend your dealer ship for service also.

Read at DealerRater

DealerRater logo
DealerRater May 8, 2019

Doug made everything clear, explaining in detail what had to be done. The use of a loaner vehicle made service experience so much more enjoyable....no one one wants to be dependent on others or have car rental while their vehicle is in shop for major repairs! Thanks to Doug and Val Ward Cadillac!

Read at DealerRater

DealerRater logo
DealerRater May 7, 2019

Wonderful experience at Val Ward, as ALWAYS! Friendly, welcoming staff, excellent treatment at every turn. The Val Ward experience is a huge part of why I continue to choose Cadillac.

Read at DealerRater

DealerRater logo
DealerRater May 5, 2019

Great welcoming department. Service team and rental/loaner team are also pleasant and very helpful. Provided me with a very clean vehicle to use while mine was being serviced.

Read at DealerRater

Cars logo
Cars May 3, 2019

the only thing I would ask to improve during service would be to add air to tires if needed and to check and add water to window washer as required.

Cars logo
Cars Apr 29, 2019

Overall very pleased with the service at Val Ward Cadillac.

Cars logo
Cars Apr 29, 2019

Great place to buy a car or have your car serviced. Always excellent service and mindful of your time.

DealerRater logo
DealerRater Apr 26, 2019

Great Service! Reasonable wait time. All employee contacts were very friendly and professional. Wait area very comfortable. Snacks good too! We always know we will get first class service.

Read at DealerRater

Cars logo
Cars Apr 23, 2019

Fred did a good job reviewing the vehicle to my wife

DealerRater logo
DealerRater Apr 23, 2019

Tom Henion was exceptional and continues to be available for us. We are very grateful for him and Val Ward. It is an excellent dealership.

Read at DealerRater

Cars logo
Cars Apr 22, 2019

Very professional and courteous. Excellent experience.

Cars logo
Cars Apr 19, 2019

My experience was great! Marty Borgenreif went way beyond the call call of duty to make me happy!!!

Cars logo
Cars Apr 15, 2019

I had excellent service from Jane Fleish in the Service Center. She kept me updated during every phase of the repair to my car.

DealerRater logo
DealerRater Apr 15, 2019

Excellent service was expected & Val Ward provide what was expected. Doug Smith was not very friendly, professional and extremely knowledgeable. I would recommend Doug Smith & Val Ward Cadillac if you are in the market for a Cadillac & excellent service.

Read at DealerRater

Cars logo
Cars Apr 13, 2019

Repair was done very well. I also appreciated the loaner car.

DealerRater logo
DealerRater Apr 12, 2019

Jeffrey Miller had the car ready for me to drive when I arrived. Agreed on a price. The paperwork was quick and easy. Thank you.

Read at DealerRater

DealerRater logo
DealerRater Apr 10, 2019

Joel Bianchi was very helpful and.ready to please. We can't say enough about your service. Everyone is wonderful from service on up. Thanks.

Read at DealerRater

Cars logo
Cars Apr 9, 2019

Nice dealership, staff always friendly. Comfortable service lounge

Cars logo
Cars Apr 9, 2019

Dealing with Val Ward is always a pleasent experience. Jane in service tal Kes care of everything that needs to be done in a fast and pleasent way.

DealerRater logo
DealerRater Apr 9, 2019

Fred was awesome. Very professional! Also very knowledgeable. Val Ward always meets my high expectations ! I have purchased five cars from them and they do not disappoint.

Read at DealerRater

DealerRater logo
DealerRater Apr 9, 2019

Marty was awesome in every way ... thank you so much . Highly recommend. Friendly courteous knowledgeable professional can not say enough . This is my third vehicle at this dealer ship.

Read at DealerRater

DealerRater logo
DealerRater Apr 2, 2019

Had a good purchase experience. Also, the employee who handled the paperwork was nice and knowledgeable (don’t remember her name) follow up has been good

Read at DealerRater

Cars logo
Cars Apr 2, 2019

Checked battery and gave a full service maintenance. Excellent

DealerRater logo
DealerRater Apr 2, 2019

I had been having my Certified Pre Owned CTS serviced at a non Cadillac GM dealer for convenience rather than driving to Fort Myers. They had been addressing one particular problem for months with no success. After they had my car for three days, they assured me it had been fixed. Nope! I finally decided I had to make the drive to Val Ward, I thought I might have better success with a Cadillac dealer. I originally went there for only maintenance services but the service adviser, Craig Doucette assured me that if I had any issues at all they ...

Read at DealerRater

DealerRater logo
DealerRater Apr 1, 2019

My car has not been right for several months and in a couple of hours your people fixed it completely! The service department was exceptional! They gave me a new car to drive until mine was fixed. Awesome experience!

Read at DealerRater

Cars logo
Cars Mar 30, 2019

Courteous, professional and knowledgeable about the problem at hand with friendly staff to make the visit enjoyable.

DealerRater logo
DealerRater Mar 27, 2019

I was on vacation in Ft Myers Beach Fl and had an issue come up with my Escalade. I took it to Val Ward Cadillac, Doug Smith in service took care of everything so well I could not believe it! I have to say I would definitely recommend Val Ward Cadillac to anyone!

Read at DealerRater

DealerRater logo
DealerRater Mar 26, 2019

Fred Walters did an excellent job finding us an XT4 that fit our price point. Fred was very patiebt and responsive anytime I called him.

Read at DealerRater

Cars logo
Cars Mar 25, 2019

Lease Experience was great! Fred Walters was very easy to work with. Communication was great the couple weeks leading up to the purchase.

Cars logo
Cars Mar 19, 2019

The service was well done. The follow up from Jane was appreciated.

DealerRater logo
DealerRater Mar 11, 2019

Everyone I dealt with was professional and very knowledgeable. The appointment was scheduled promptly and from the time I arrived until service was complete was a very pleasant experience.

Read at DealerRater

Cars logo
Cars Mar 11, 2019

I had two problems with my 2013 srx my cue stopped working which was promptly fixed. My headlight problem was ignored. I would like to speak with knowledge and experience to tell me I can substitute led bulbs in the low beam sockets and/or driving lights with Led bulbs

Cars logo
Cars Mar 8, 2019

Val Ward would and will be the ONLY Cadillac dealer for us, we trust them explicitly

DealerRater logo
DealerRater Mar 8, 2019

Jane made sure everything that would be done on my car and explained what was done when it was finished. She asked the tech that worked on the car to be at her station before I left in case I had any questions for him. Jane is great !

Read at DealerRater