OUR COMMITMENT TO YOU AND YOUR FAMILY

WE’RE HERE TO HELP

We understand that you may have concerns about the Coronavirus (COVID-19). Your health and safety are of the utmost importance to us. Our team is following and exceeding the protocols recommended by the WHO and CDC to keep you safe, including regularly cleaning and sanitizing the lobby and common areas with approved disinfectants, as well as ramping up the frequency of sanitizing common touchpoints such as doors and counters. As always, our vehicles are deep-cleaned and sanitized inside and out, so you have the peace of mind the moment you sit behind the wheel for a test drive. During this time, we are open and prepared to serve you. Review the resources below for more information about how our dealership is prepared to continue to provide the level of service you expect while mitigating additional risks associated with the Coronavirus.

Service Tech working during COVID-19 cleans car interior

CADILLAC QUALITY CLEAN – OZONE MACHINES

We have taken additional precautions to ensure the safety of your vehicle while in our care. The first of which involves the purchase of two Ozone O3 Sanity Systems. These state of the art machines are designed to destroy bacteria and viruses in your vehicle, guaranteeing a complete inactivation of all micro-organisms and the removal of toxic, noxious, organic and inorganic residues in the air and on surfaces. This process doesn’t leave residues, doesn’t damage vehicle materials, removes smells, and sanitizes even the most difficult to reach surfaces. Pathogens such as fungus, mold, bacteria, pollen, and viruses are sanitized quickly and more comprehensively than with normal cleaners.

NO-CONTACT SERVICES AVAILABLE

customer service rep answers call in her headset
 

We’ve taken additional steps to ensure the health and safety of our valued staff and customers; including the sanitization of the showroom and other areas of the dealership. However, if you would prefer to complete your vehicle purchase or service experience without coming to the showroom, our staff is eager to offer different options to ensure your comfort, health and convenience, including:

PICK-UP AND DROP-OFF SERVICES AT NO ADDITIONAL CHARGE

Let us come to you! We are proud to offer home delivery for vehicle purchases as well as valet style test drives. We also offer home pick up and drop off servicing options. Contact us to discuss virtual or home test drive or purchase arrangements that are convenient and simple. (Normal area of service within 20 miles of our dealership in 33907)

If you have an appointment for service and would prefer to use the “after hours” key drop – this option is available to you anytime if you wish. Please be sure to include your contact information upon drop-off and a member of our staff will contact you regarding the service status of your vehicle.

VIRTUAL SHOPPING EXPERIENCE

Our New, Certified, and Pre-owned vehicles are online and ready for your virtual inspection. From printable window stickers and Carfax history reports, to vehicle photos and 360 videos, shop at your convenience from the comfort of your home.

ALL DIGITAL CHAT & ONLINE ENGAGEMENT

We offer a variety of ways to engage with our helpful and professional staff. If you have questions, would like to discuss the purchase of a vehicle virtually or have any other concern, we offer a variety of ways to engage with our staff either online, over the phone or through video. Reach out to us and we can determine which method of contact works best for you!

We are honored to serve you and your family. Please feel free to call or email us if you have any questions or concerns.

CDC CORONAVIRUS GUIDELINES

The CDC has provided resources on what you need to know regarding COVID-19 at CDC Information on COVID-19.

Val Ward Cadillac 26.5586, -81.872.