Customer Testimonials
I always get the best service from ValWard. Jane in service has been my service tech for years now and she's the best. Always knows what the best course of action is for me and never pushes extras on me. I've been going to ValWard for 30+ years and 5 cars. I wouldn't consider buying/servicing anywhere else in town.
Jamie always goes up and beyond to help me! Every time I come there, he has all my concerns taken care of without any snags. He is a pleasure to work with.
Complete satisfaction! Well trained sales staff, fair pricing and and outstanding service overall. 100 percent recommendation.
My advisor kept me well informed and the work performed was as expected. Always a good visit at this dealership. Lots of good people!
Justin Crusel was great this our 2nd car we bought from him.
Excellent service. Knowledgeable and helpful staff.
They take good care of you!
It was a pleasant experience to meet and chat with a friendly and knowlegeable sales person in the showroom. I saw and leased a new 2025 XT4. It was the right color and the right size. There was no need for comparisons.
Both broken parts wete replaced. Door guards were added to car. Jane is an excellent service representative.
great service no high pressure salesman very knowledgeable would definitly refer others in family to deal with ryan
Wonderful experience
I always get the best service when I bring my car in for service. Never have any complaints!
Allan Martin went way above our expectations in going over all the features of the new Cadillac XT5 that we purchased. This is our 1st time purchasing a Cadillac and the entire process was simple and went smoothly. Lisa, the Business Manager, was very knowledgeable in explaining and answering all our questions regarding the sale. Will definitely recommend ValWard.
You will be loosing a FANTASTIC employee when Dan retires. He is devoted and goes out of his way to help. He is very special.
Excellent service from Jamie
Excellent service as always!! Highly recommend.
My purchase experience with Julio was great. He is a very personable person and knowledgeable about his products.
Jane the our service person is always good to work with. The car was clean when we got it back. I requested no car wash. They read it this time on the invouce.
Excellent service!
Great experience Highly recommend They get it done right in a timely manner
I've dealt with many car dealerships throughout my life time and Val Ward is way above the rest. I have absolute confidence in there Service department also, and my dealings with Jane Flesch have been exemplary. Will definitely be purchasing my next Cadillac again from Val Ward.
It was a pleasure to work with Allan. He was very knowledgeable and helpful. It was the best car buying experience I’ve ever had.
Norm Marcano was very friendly, helpful and everyone at Val went above and beyond to help me get the vehicle I wanted.
This was my first time at Val Ward Cadillac- I experienced excellent and efficient service!
I couldn’t be happier with my new car! Alan made the entire process seamless from start to finish. He went above and beyond to ensure I found exactly what I was looking for, with no pressure and total transparency. His knowledge, patience, and attention to detail made me feel confident in my decision. I can’t recommend Val Ward Cadillac enough to anyone in the market for a new car!
Amazing!
We bought our new car from Sam. This is our Fifth Cadillac we have bought over the years. This was our first at Val Ward. We have used Val Ward for service. Dave McKinney is excellent. He is one of the reason we purchased a new car from Val Ward. Sam is awesome and explained everything. Besides being late he made up for that and stayed over and spent a lot of time with us. Lisa Bronson was awesome also. She was a delight. Only hiccup we had was we had a 3:00 PM appointment with Sam to buy the car. ...
One of the few car dealerships I trust.
Fred our salesman was great, low pressure, very fast sale. In and out in about and out, amazing!
Karina was amazing and puts both the "customer" and "service" back into the phrase "customer service". Professional, courteous, efficient, honest, detailed and great communication throughout the process. Add the Val Ward concierge touch and you have a winning combination. Thank you! Tim C. (P.S. We live in Naples and well worth going to Karina and Val Ward for another level of service. The free concierge pickup and delivery service is seamless, too.)
Very pleased with their professionalism!
Had 8:30am appointment for oil change & tire rotation. I was driving away after completion at 9:45am. It was worth the wait for the only free service that I will get for this car. But I will probably go to a QUICK oil change place for future changes.
Very friendly and efficient employees helped make everything right for me With a minimum of waiting time
My advisor Dave was very good with explaining the problems I was having and how the issues could be repaired. Everyone is always very friendly and ready to assist in any way. Very efficient service.
The service at Val Ward is exceptional , I'm impressed with everyone that helped me, Steve, Dan, Donna and Karina
So not pushy!! First greeting was are you looking or would you like information and help, so appreciate being given time to browse Pleasant and all people smiling and welcoming.
My second car purchase with Fred - I found my whole experience with Fred professional, freindly and knowledgeable, I was treated like an old family friend. Great experience, highly recommend Fred and Val Ward.
Allan , was above and beyond our expectations!!!!!
Jamie understood my problem and was able to get the car in and problem fixed quickly. Very friendly and efficient service!
The Staff were friendly, knowledgeable and met my needs. It had a very nice waiting room. Great coffee was offered while I waited.
Very professional and took the time to listen and made the experience very enjoyable for us
Needed a battery . They got me ln right away . Shout out to Jamie for making me feel very comfortable at the dealership.
The friendliness, knowledgeable , and feeling like you are family is amazing. Great group of people to work with in all aspects of buying a vehicle.
MArena was terrific. Great service.
As always, outstanding service and employees.
Val Ward is definitely a step above the other dealers. Always met with a smile and on time repairs.
Six vehicles later, they are my go to dealership! The personalized care they take with both customer and vehicle keeps me coming back!
Dan Flynn is the best employee at Val Ward during my past 40 year experience.
your 15 word review is ridiculous , just accept the service was very good. Jamie explained the charge to me and was very nice .
There service appointment went flawless. They have a very nice facility and every employee we dealt with was polite and professional.
Staff is always courteous and always pleased with work they do. Stand behind their work
The service department is very helpful and went out of there way to help us!
This was my first experience with Val Ward and sales person Bill Griffith. The experience was a total “10”. Very pleased with my CT 5. Thanks Bill.
Stopped in without an appointment. Jamie came right out to meet us and arranged to have our XT-4 serviced and cleaned right away. Really appreciated his willingness to help.
Dave is the best. Always friendly and informative.
(Translated by Google) A 5 star service. Our salesman Julio treated us very well, he gave us a good offer. We recommend it 100%, all the workers are very helpful and assisted us in our language to make us more comfortable. (Original) Un servicio 5 estrellas. Nuestro vendedor Julio nos atendio muy bien, nos dio buena oferta. Lo recomendamos 100% , todos los trabajadores son muy servicial y nos atendieron en nuestro idioma para estar mas comodos.
Great Price, excellent sales center good inventory I highly recommend this dealership for any one located in SW Florida
Arrived in time and was treated promptly and efficiently…car was ready exactly as proposed and washed….Thank you…
Highly recommend Val Ward Cadillac. The salesman was friendly, attentive and a good communicator. The whole process was seamless and professional.
Love this team! They went above and beyond, will be sending all my recommendations there!
Never have loaners
Professional and knowledgeable. Quick and perfect customer service.
Allan has always been able to advocate for the cars and services provided. Thank you Allan!
Amazing experience all around!! Looking for a great car with a great buying experience look no further. Val Ward Cadillac is it!!
Great service
Nothing but excellent experiences. They have exceeded every expectation I have had! Griffin has been exceptional!
The salesman that I worked with on this purchase was great to deal with and made the deal easy and enjoyable.
Mr. Julio provided the ultimate experience from start to finish, Very aware of the Cadillac product. He went over every aspect of the car-external and internal and answered all my questions, 5 Star service. Was very impressed with his level of expertise with the CT5. Providing a great customer experience is what makes and positive outcome. Everyone from start to finish provided 5 Star service.
All staff member treated my visit with the upmost importance. Treated my vehicle like it was their own.
very great job on my car- service was top notch and would highly recommend -will come back
Jamie was very helpful and professional. He advised me exactly what I needed and provided me to and from transportation. I highly recommend Jamie as a service advisor and will continue my lifelong relationship with them.
Pleasant service. On time with my appointment. Waiting area clean and the snacks made a nice touch.
ValWard consistently strives to ensure their customers are satisfied and to provide all of the required services.
First, and foremost..they answer the telephone when you call! No spinning around in a time zone! Took my car in the same morning. No waiting weeks for an appointment. Fix was fast. Wait was not long. Everyone was very pleasant! This is how you keep customers happy! Thank you!
You sold me a 3 yr old Cadillac w a bad battery which I had to replace for $550 in Maine last summer & tires that weren’t safe. Thx for replacing the tires for no charge. I appreciate Jamie & his service. Dan H
My service advisor was awesome as always. Got me an appointment that was perfect with my schedule. One at the dealership Dave was again and as always very professional taking care of my service and needs. Keep up the good work.
Great customer service
Really great customer service!