Customer Testimonials

DealerRater logo
DealerRater Feb 22, 2024

Brandon, the service representative, met me at the agreed appointment time. He had them run diagnostics to determine the cause of the problem and ordered the replacement. Once the replacement arrived, he called and scheduled the installation. Installation went great. They took the car in promptly at the scheduled time, performed the repair and had the work completed as promised, all within two hours. Waiting room was clean, neat, and offered coffee with snacks. I would highly recommend Val Ward for services for your vehicle.

Read at DealerRater

DealerRater logo
DealerRater Feb 22, 2024

Jane as a service writer and Domus as possibly the best mechanic in town is a formidable combination.

Read at DealerRater

Google logo
Google Feb 22, 2024

the best car dealer around

Google logo
Google Feb 21, 2024

Scheduled service and a couple additional items were completed sooner than what the estimate was which was great. My car was not washed but the porter said the car wash machine needed repairs but a new cabin filter was also installed and there was grease on the light colored passenger seat which should not happen or if it does should have been taken care of. It may have been just overlooked and not a real big deal and I took care of it myself but this is a Cadillac dealer and I do expect Cadillac service when I pay dealership ...

Google logo
Google Feb 21, 2024

The best. Second vehicle we've purchased with Val Ward. They go above and beyond to make your experience easy and painless. Dave McKinney in service is fantastic.

Google logo
Google Feb 21, 2024

Google logo
Google Feb 20, 2024

DealerRater logo
DealerRater Feb 20, 2024

A fast and friendly purchase experiece! The tutorial of the Lyriq by Fred made it a seamless experiece.

Read at DealerRater

DealerRater logo
DealerRater Feb 20, 2024

Everyone was extremely friendly and helpful. This was my second purchase from Val Ward and will definitely return.

Read at DealerRater

Google logo
Google Feb 20, 2024

Very nice place friendly people and really helpful I'm going there since now on I was changing the oil my 2024 Cadillac and They called me on my phone and let me know that I had 2 big nails on the back tire and I went ahead and bought a new one awesome prices not bad at all. thank you

Google logo
Google Feb 19, 2024

Great Dealership. Dave McKinney in Service was fantastic (Jamie good too).

Google logo
Google Feb 18, 2024

DealerRater logo
DealerRater Feb 18, 2024

The service advisor communicated regularly, professionally, and in detail during the three hour wait. The work, as usual, was completed with the same professionalism and quality. All members of the Val Ward team were friendly and helpful.

Read at DealerRater

DealerRater logo
DealerRater Feb 18, 2024

Great service. I would highly recommend this dealership to anyone looking to purchase a Cadillac.

Read at DealerRater

Google logo
Google Feb 18, 2024

Google logo
Google Feb 18, 2024

Promptly serviced my vehicle and straightforward about repairs and maintenance needed. I highly recommend Val Ward for GM vehicle service.

DealerRater logo
DealerRater Feb 17, 2024

The repair was excellent but the communication with collision office was bad Unreturned phone calls

Read at DealerRater

Google logo
Google Feb 16, 2024

Outstanding…

DealerRater logo
DealerRater Feb 15, 2024

Highly recommend Val Ward Cadillac! From sales to service to the friendly staff, it’s top notch! Jane in the service department is so professional, knowledgeable, and kind. Come see why this is one of the top related dealers!

Read at DealerRater

DealerRater logo
DealerRater Feb 15, 2024

David in the service department is excellent to work with. Always will go out of his way to talk care of me. Monty Sinnamon

Read at DealerRater

DealerRater logo
DealerRater Feb 15, 2024

Excellent service from the service writers and mechanics Always a pleasure having work done at Val Cadillac

Read at DealerRater

Google logo
Google Feb 15, 2024

Google logo
Google Feb 13, 2024

Google logo
Google Feb 12, 2024

Val Ward Cadillac delivers a superior service and one of the finest brands!

Google logo
Google Feb 12, 2024

Google logo
Google Feb 12, 2024

very satisfied with service, I was notified with the problem and it was fixed and ready for pick up same day

Google logo
Google Feb 12, 2024

I bought a Liriq from Val Ward two weeks ago. The sales person and staff were friendly, helpful, and excellent in every way. The car is interesting and fun, but NOBODY knows how to use all the features. There's a button to connect to the On-Star Liriq concierge in the car. I've tried asking several questions, like, "How can I turn off the voice navigation?" Every questions is met with, hold the line for a moment please. After 15 or 20 minutes sometimes they come up with a solution, and sometimes they don't. The same thing happens ...

DealerRater logo
DealerRater Feb 11, 2024

Dave McKinney is super customer service oriented. He was able to set up an appointment for me on very short notice.

Read at DealerRater

Google logo
Google Feb 11, 2024

My Escalade V was in an accident 12/23. Brandon my previous service advisor and and Bonnie in collision with Val Ward helped me with A class service and returned it to me with a flawless finish 2/24. Appreciate you both.

Google logo
Google Feb 10, 2024

been serviced and assisted with upmost diligence and respect

DealerRater logo
DealerRater Feb 10, 2024

Brandon in Service is very easy to work with. He is knowledgeable and I trust him to know what needs to be done. This time, however, it took more than double the estimate of time. I was there over 4 hours!!

Read at DealerRater

DealerRater logo
DealerRater Feb 10, 2024

Working with Jose Villar was the most pleasant and satisfying car purchase experience we have ever had. He was polite, kind, understanding and very helpful. Our experience with Lisa in the business office was also a wonderful experience. Val Ward is fortunate to have two outstanding employees!!!

Read at DealerRater

Google logo
Google Feb 10, 2024

Google logo
Google Feb 9, 2024

DealerRater logo
DealerRater Feb 9, 2024

I’ve been a customer for years! Love Vince and Bill! They make you feel so comfortable!

Read at DealerRater

DealerRater logo
DealerRater Feb 9, 2024

Excellent service from Dave at Val Ward Cadillac! I don’t even have a Cadillac and bring my GMC here exclusively for service.

Read at DealerRater

Google logo
Google Feb 9, 2024

I had one of the best car buying experiences ever. There was no rush or pressure. The prices was very good and I was able to take advantage of the Costco discount. I chose the options I wanted and the salesman found a new 2024 XT4 that matched perfectly. I went from a 2021 Lexus SUV to the Cadillac and I couldn't be happier to have made the move.

Google logo
Google Feb 9, 2024

Always a pleasant experience.

Google logo
Google Feb 7, 2024

Google logo
Google Feb 5, 2024

Google logo
Google Feb 5, 2024

Excellent Customer setvice. Brandon always goes above and beyond making every experience extrememly satisfactory.

Google logo
Google Feb 5, 2024

DealerRater logo
DealerRater Feb 3, 2024

Jane is awesome! Very thorough, knowledgeable and professional. - she addressed my reason for the appointment and even provided a complimentary car wash. She also alerted me to some maintenance issues that I need to address.

Read at DealerRater

Google logo
Google Feb 3, 2024

My name appeared on the large overhead screen as I pulled into the Service area for my appointment. Work performed quickly as I waited in the lounge and had a cup of coffee.

Google logo
Google Feb 3, 2024

DealerRater logo
DealerRater Feb 3, 2024

Always feel confident and trust Val Ward to know exactly what we need. Thank you

Read at DealerRater

DealerRater logo
DealerRater Feb 3, 2024

Came in on a Sat with black screen on dash. They put me in loaner and car was ready Tues for pickup. Screen is back to working and I’m happy.

Read at DealerRater

Google logo
Google Feb 3, 2024

Google logo
Google Feb 3, 2024

The service I received at ValWard Cadillac has always been second to none!!

Google logo
Google Feb 2, 2024

I was very impressed with the personalized service the folks at Val Ward provided. Good Job you all!

Google logo
Google Feb 2, 2024

Jose I. Was excellent saleman very nice helpful person to work with. Helped me get the car I was looking for. Would recommend Jose I. And also Val ward cadillac.

Google logo
Google Feb 1, 2024

DealerRater logo
DealerRater Feb 1, 2024

Val Ward is a very friendly, caring, and knowlegable dealership with top customer service clearly etched into the fabric of every thing they do.

Read at DealerRater

Google logo
Google Feb 1, 2024

Great service, love Jane but no car wash.

Google logo
Google Jan 31, 2024

I just my 2nd vehicle from Val Ward and can say that it was the most hassle free experience that I ever had when buying a vehicle the whole staff went above and beyond with the service I received. VAL WARD WILL BE MY FIRST CHOICE WHEN LOOKING FOR MY NEXT VEHICLE.

Google logo
Google Jan 31, 2024

DealerRater logo
DealerRater Jan 31, 2024

Very friendly. Provided quick service. Took care of every request. Jane serviprovider is wonderful to work w.

Read at DealerRater

DealerRater logo
DealerRater Jan 31, 2024

Wonderful service came and looked at my car, and then had it towed to dealer and fixed, only took1.5 days!

Read at DealerRater

Google logo
Google Jan 31, 2024

amazing service, did not feel pressured, Bill is our guy! next time come and get another car, we will go to him again!

Google logo
Google Jan 30, 2024

Jose Vilar was an exceptional salesman. I've lived with my wife for 43 years and have never left a dealership that she didn't dislike. When we left Val Ward she said "that wasn't too bad I liked Jose". Nice place good service.

DealerRater logo
DealerRater Jan 30, 2024

Everything wen’t smooth and the service was great. I have two caddy’s and will always bring them to Val Ward for service, one is a 2008 DTS that was purchased there new and still has low miles.

Read at DealerRater

Google logo
Google Jan 30, 2024

Well done, thank you

Google logo
Google Jan 29, 2024

Excellent experience. Allan Martin was fantastic!! I highly recommend anyone interested in a new Cadillac should head on over. You won't regret it.

Google logo
Google Jan 29, 2024

Google logo
Google Jan 28, 2024

Google logo
Google Jan 28, 2024

Google logo
Google Jan 28, 2024

Friendly knowledgeable sales rep/ short and meaningful negation on lease terms....concerned follow up on operation of vehicle

DealerRater logo
DealerRater Jan 28, 2024

Very professionally & knowledgeable Have purchased 4 automobiles from Ward Cadillac & have been very satisfied. Service department has always been a good experience & helpful. Highly recommended

Read at DealerRater

DealerRater logo
DealerRater Jan 28, 2024

Always get me in for issues no matter how busy they are and never say no

Read at DealerRater

Google logo
Google Jan 28, 2024

Google logo
Google Jan 28, 2024

Val Ward has been my go to Cadillac dealer for over 20 years and 6 Cadillacs. They are the best.

Google logo
Google Jan 27, 2024

The service department is outstanding! Very thorough and honest evaluation of our issue. Thank you for a stress-free experience!

Google logo
Google Jan 27, 2024

DealerRater logo
DealerRater Jan 26, 2024

Great customer focus.attentive To customer needs. Thorough, knowledgeable. Great place to buy a car.

Read at DealerRater

DealerRater logo
DealerRater Jan 26, 2024

Robert spent many hours with me. I appreciate that. He was honest and caring. Thanks!

Read at DealerRater

Google logo
Google Jan 26, 2024

Bought a Cadillac from Alan Martin. What a special and pleasant experience! Thank you!

Google logo
Google Jan 26, 2024

Google logo
Google Jan 25, 2024

Google logo
Google Jan 25, 2024

DealerRater logo
DealerRater Jan 25, 2024

My service writer Dave McKinney was very helpful in solving all my problems Very friendly dealership Thank you Richard Olles

Read at DealerRater

DealerRater logo
DealerRater Jan 25, 2024

We feel very lucky to have had the opportunity to work with Jose Villar as our salesman for our recent purchase of a used 2021 Cadillac XT5. First off, Jose was extremely polite, easy to talk to and friendly to work with always with a can-do attitude, accommodating every request we had for him. His knowledge of the car and the way Cadillac does business was first learned in the Service Department fixing cars and making needed adjustments which makes him an outstanding sales person because he has all of this knowledge. We absolutely recommend anyone looking to make a car ...

Read at DealerRater

DealerRater logo
DealerRater Jan 24, 2024

The visit and service writer were great. Service fee on a GM endorsed credit card is ridiculous.

Read at DealerRater

DealerRater logo
DealerRater Jan 24, 2024

Great service. Julio took great care of us on our lease buyout of our XT4.

Read at DealerRater

Google logo
Google Jan 24, 2024

Mr Clark made buying my new XT4 a pleasant, non stressful experience. I’m a recent widow and never purchased a car on my own before. Mr Clark & all the staff at Val Ward Cadillac made this new experience easy for me!

Google logo
Google Jan 23, 2024

My go to destination for high quality vehicles and best service!

Google logo
Google Jan 22, 2024

I bought a new 2024 Cadillac Lyriq from Val Ward and the entire purchase experience was outstanding. Bill Griffith, my salesperson, was pleasant, professional and knowledgeable about the car I was buying. Everyone at the dealership was very nice and helpful. If you are in the market for a Caddy I highly recommend you visit Val Ward Cadillac in Fort Myers, FL.

Google logo
Google Jan 22, 2024

All around great experience!

DealerRater logo
DealerRater Jan 22, 2024

Fred did a great job. Even after I purchased the car, he spent a lot of time with me, going over the features.

Read at DealerRater

DealerRater logo
DealerRater Jan 22, 2024

I bought a XT4 at Val Ward and The service and care has been great

Read at DealerRater

Google logo
Google Jan 22, 2024

Google logo
Google Jan 21, 2024

Google logo
Google Jan 21, 2024

Google logo
Google Jan 21, 2024

Google logo
Google Jan 21, 2024

DealerRater logo
DealerRater Jan 20, 2024

Always great service. I'm fairly new to doing the maintenance. on my car and I am very comfortable going to Val Ward Cadillac.

Read at DealerRater

DealerRater logo
DealerRater Jan 20, 2024

He is Knowledge, and friendly His personality is excellent Helpful when reviewing all the aspects on the Escalate

Read at DealerRater

Google logo
Google Jan 18, 2024

Always friendly & helpful

Google logo
Google Jan 18, 2024

First class service !

Google logo
Google Jan 18, 2024

Google logo
Google Jan 18, 2024