Customer Testimonials
Jamie go's above and bey and to help the customer and does a great job.
Val Ward has become our second home for our 2010 Escalade. And no, not for recurring like issues. Val Ward Cadillac is the place to go to get issues resolved, period. While all of the service agents at Val Ward Cadillac are equally worthy of great praise and recognition I would be remiss for not stating the constant extra efforts put forth by one Jane Flesch. Jane is always courteous, understanding and most of all helpful to your situation. If the issue can be fixed, Jane will get it solved and in a timely minor. Val Ward Cadillac can be proud ...
Everyone I dealt with was very professional and courteous
Todos son muy amables y cordiales atendiendo a los clientes, me siento en familia cuando estoy ahi.
This was my first time at Val Ward Cadillac. I had an oil change and tire rotation. I was able to easily book my appointment online on a date and time convenient for my schedule. The entire Service team was friendly and courteous. The wait time for this service visit was exactly as stated when I arrived. All in all I am very satisfied with my experience with the Val Ward Cadillac Service Team.
Julio treats you like you're his only customer. Outstanding sales and service departments. The best dealership in my lifetime experience.
Now this is the dealership you want to buy a car from. What great people from the beginning to closing..
Completely professional from start to finish. Would recommend to anyone looking to buy or lease a Cadillac.
Love coming to Val Ward! Big thanks to Jim Gedra for always being super helpful!
My wife Jennifer and I love the XT6 we bought. Our sales consultant Justin did a great job helping us find the right car for us. Thank you to Pete the manager and Mike in finance for helping with a very fair deal. I would highly recommend.
David in service went to bat for me with a warranty program I purchased through Crest Cadillac in Milwaukee. He was able to get the work needed to be done paid for. He went above and beyond.
Friendly, professional, and timely service.
Strong performance--not cheap--though VERY GOOD! Best, Bill F. LaPlante II Exec. Dir./mediaalliance.com Outdoors & Environment Editor Florida Country & Coast/magazine & podcast
My problem was quickly diagnosed and I had my cat back the next day.
My car was taken right away. The service people were very polite and helpful, the waiting room was very good, and the wait was not overly long.
Val Ward Cadillac and Dave have been fantastic to work with! The level of customer service here is off the charts. Highly recommend!
Addressed the problem and resolved it in an hour! Was well pleases with their efforts.
Ned & his service team were quick to get my repair done. Ned went above and beyond for my needs and made sure to stay in good communication with me all the way from the scheduling process to when I picked the van up!
The new car sales department went above and beyond to assist me in getting my new Escalade.
Jaime was able to get me in and out with fixing what was needed to get my car back up and running without having an appointment already scheduled. He has taken great care of me the last couple of times I have been in need of help.
(Translated by Google) Thank you Dave for the excellent effort, we are very satisfied (Original) Danke Dave für den hervorragenden Einsatz, wir sind sehr zufrieden
Perfect seamless transaction with Gary. Highly recommend 👌
Dave is always available and he is very efficient in helping.. I can always count on him.
I was happy with the personal and enjoyed a great experience with everything that deals with my car
Never had any issues. Customer service is 100%, and all the managers are very polite.
Great customer service
LOVE this dealership, they move a bit slower and hours are a bit tough for working clients but sometimes thats a good thing. Allan has been in contact with me for months and actually years and he's always professional, confident, and knows his cars and brand.
Recently had an accident at the airport. Val Ward towing promptly came and towed our car to Val Ward body shop. Since airbags were deployed it complicated the repair. Bonnie took care of the car and we got it back feeling confident it would be repaired properly. It was very easy to communicate with Bonnie and she kept us up to date on the progress. We highly recommend Val Ward body shop.
Val Ward Cadillac is an outstanding business and customer oriented. They work with customers and are a fine group of individuals. Wonderful experience buying a car. I bough one from Val Ward a few years ago and due to he outstanding customer servicw I bought another Cadi on 2/21/2025. Five star business and staff
great service . Prompt, courteous, great rides from uber. Pleasantly surprised !
First time experience with Val Ward. It was very pleasant associates were very professional and courteous. They kept me informed throughout the maintenance process. Would recommend to others.
Nice lounge. The vehicle came in with a check engine light which came on enroute the dealer and not part of the service appointment but they were able to that problem in short order with a replacement part on inventory.
Dave McKinney went above and beyond to get my service completed within a very narrow time frame. Dave is to be commended for being a very knowledgeable service manager!
Nice selection and Griffin patiently showed us all of the options. When we decided what we wanted to buy, the process was fast & all the discounts to which we were entitled were applied.
Good folks, very helpful.
My wife and I purchased a beautiful 2024 Cadillac XT5 (CPO) from Val Ward Cadillac in Fort Myers, Florida. My salesperson was Jeff Miller. Jeff listened and understood exactly what was needed to make my purchase work. He and his manager Pete put together the perfect deal!!! In today's society when someone goes beyond the call of duty, not only does it stand out, it's just as important to let others know. Not only would I recommend Jeff Miller for his genuine professionalism and expertise in his field, it's his INTEGRITY that is priceless and will keep me ...
We bought a previously loved vehicle that was in need of a minor repair. Jason ordered the part and within about a week it was fixed. Every aspect of our purchase was made simple and easy.
Mike, the assistant manager was professional and followed through with all of my needs as quickly as possible. He is an Excellant employee.
Bill Griffith was our salesman. He went beyond to get us a great deal on our new XT5. We love our new car and will continue to do business with Val Ward Cadillac! See Bill!
(Translated by Google) Excellent service, congratulations to Karina and José Luis #1 (Original) Excelente servicio felicitaciones a Karina y José Luis #1
Great service as always, Jamie is a pleasure to work with!
I have been dealing with Pete Weidner For many years over at another dealership in Naples., Now I will be dealing with Val Ward Cadillac, because Pete is now here. He has introduced me to Jose “Pepe” Iribar, And I cannot be more pleased at the way I was handled with the recent purchase. Jose was a perfect gentleman, with the entire transaction, and I will definitely be back in the future.,
Dave is the best service advisor I have ever worked with ..Honest,informative and a great representative of Val Ward Cadillac..
Okay guys here goes. This truthfully hurts a bit as I have had a long experience with Val Ward over the years. Even purchasing several used cars from you and recently my new one. Yes, I did also just persuade my neighbor into his new CT5 purchase after he drove mine a few times and loved it. Anyway , as I said here goes. My less than 2 year old CT5 developed a minor oil leak, so I called you guys to schedule a repair. The appointment date they chose was during a week I was to go on a 7 day cruise, ...
I just want to give a shout out to Jamie the service advisor. He went over and beyond to help me with my insurance claim for my door handles. It was such a nightmare of task but he took it head on and never complained. He made sure I was taken care of from start to finish. I’m so thankful he’s our advisor.
They had the car I wanted and the salesman was knowledgeable, professional and worked with me to get the numbers right!
Great service as always. Love the Crew at Val Ward Cadillac ❤️
The dealership is first class and Gary was a first class salesman! We love our car and we appreciate the wonderful service we received.
Friendly and knowledgeable. Waiting room clean and drink and snacks available.. Will have future repairs/service down here.
Friendly service, efficient work, in timely completion at a reasonable price at a very nice facility
My experience with this dealership has been great! They have been very dependable, reliable, and quick to take care of your needs.
The sales experiance lived up to my expectation of dealing with a luxury car dealership. Very professional, I felt comfortable through out the sales process. The follow up after the sale has been 1st rate.
Jamie Martin in my opinion is one of the best service techs in all of SW Florida. He kept me informed the entire time and made sure all of my issues were resolved under warranty.
I live in Missouri and was looking for a particular preowned aka used Nissan Rogue type. Overtime I saw I needed to be willing to drive a long way from home, even down here to Fort Myers, Florida, to get both a good car and trustworthy people. I dealt with lots of salespeople who didn't do what they promised or outright lied or atleast lack of transparency, but when I spoke with Gary Pratt in the Fort Myers, I quickly felt comfortable. He is a straight shooter, no games, no "good guy, bad guy" used car tactics, ...
I live in Missouri and was looking for a particular preowned aka used Nissan Rogue type. Overtime I saw I needed to be willing to drive a long way from home, even down here to Fort Myers, Florida, to get both a good car and trustworthy people. I dealt with lots of salespeople who didn't do what they promised or outright lied or atleast lack of transparency, but when I spoke with Gary Pratt in the Fort Myers, I quickly felt comfortable. He is a straight shooter, no games, no "good guy, bad guy" used car tactics, ...
Super service. Jamie Martin is great rep and excellent customer service. Give him a raise.
Tough negotiation but it all worked out fine
Justin Crusel is our go to guy. Just bought our third Cadillac from him. Great sense of humor, makes you feel comfortable and is ALWAYS available for follow up questions/guidance. We have referred him to some of our friends. We have always had great service at Val Ward. Service Dept has always done a great job. Everyone is very nice, always greets you with a smile. Lisa is always so pleasant and walks you through the process so you understand what you just signed before you left. So glad we found Val Ward when we moved to Ft. Myers 12 ...
Always, always, always wonderful service! Thank you Dave!
The best service department in Florida!
The best experience- thank you so much Val Ward Cadillac, specifically Dave McKinney, advisor extraordinaire!!! Every company needs a Dave- knowledgeable, patient, kind, and just vent over and above the call of duty. I started my car experience at the other Cadillac dealership close to my home in Naples and picked it up and called Val Ward since I wasn’t going to give them a dime to fix my XT5. They never told me my car was unsafe to drive, so when I called Dave at Val Ward, he said come in safely and promptly gave me a loaner ...
From the moment we checked in until we had our cadillacxt5 repaired the whole experience was great. They got us a Lyft to take us home and brought our car to us when it was done. Highly recommended.
Jane is cool and helpful and sometimes funny. The tv should be set on CNN and not allowed to go to another channel.
Julio Martinez was a great salesperson. We’d originally taken a test drive in January 2024 with no pressure to buy. Came back to him and bought in January 2025. He sat with my wife and I and showed us every feature, got us connected to an old My Cadillac account and got us connected withOnStar.
Very efficient and professional. Always a pleasure to get my Cadillac serviced at Val Ward
Val Ward has an exceptional service department and an incredible service tech Jane Flesh! Jane is always going to make your experience excellent when having your car serviced!
I am thoroughly impressed with Val Ward Cadillac. The initial meeting with Sam Vince was enjoyable, and his laid-back sales approach ensured a comfortable car buying experience. To be honest, I explored various dealerships and car brands, but Cadillac exceeded all my expectations. The experience at this dealership was truly exceptional, from Sam Vince's professionalism to the final document signing with Lisa. I appreciate the outstanding service and am thankful for the experience. I will definitely recommend Val Ward Cadillac to my friends and family.
We had a great experience with this dealership. We went in to test drive the Lryic and ended up buying a certified used Escalade at a very good price. We traded in our Lexus GX 460 and couldn’t be happier, Bill Griffith was so nice and a pleasure to work with. He delivered the car to our home the following day after they put new tires on it and took our trade in with him. He spent an hour with us explaining all the bells and whistles this vehicle comes with and it has a lot of them. I never ...
Polite professional responsive
I recently purchased a 2023 Escalade from Val Ward Cadillac and I have nothing but gratitude and respect for the entire experience. Having been in the car industry for 30 years in my past, I found myself in awe of how well the team in the pre-owned department treated me. My salesman Gary Pratt was very professional, polite and very accommodating. The Sales Manager Pete Weidner was just as professional, polite and even more accommodating. The entire experience was exceptional and it far exceeded my expectations. Val Ward Cadillac is to be commended for having such a wonderful staff. My sincere thank ...
Best car buying experience ever. Best Sales Rep ever - Fred Walters.