I had a very positive experience. My Service advisor was excellent. Provided all the information and keep me abreast of the work provided.

Allan was great! Very helpful! He was not at all pushy and I look forward to working with him in the future.

Karina always make my visits pleasant. She explains what is going to happen and makes sure my questions are answered.

Jaimie, my service advisor Has always been most helpful And I couldn’t ask for more. A total gentleman and Makes my service experience that much easier.

Jane is fantastic. Very polite and understanding of what I needed. No issues

I needed a quick appointment for an oil change and Jane Fleich worked me in right away. I came in and enjoyed the wait in the upstairs TV room. No problems and back on the road

The service here is top notch. They are quick curtious and the waiting rooms have tv drinks and snacks.

(Translated by Google) My experience was 5 stars with the help of the seller Julio Martinez. They bought my car and I bought a new one with him. Everything was fast. The approval and delivery of the car was very pleased. He is an excellent seller and I recommend him. He speaks Spanish and English. Thank you very much for all Julio Martinez.... (Original) Mi experiencia fue de 5 estrellas con la ayuda del vendedor Julio Martinez compraron mi carro y compre uno nuevo con el todo fue rapido la aprobacion y la entrega del carro muy complacida el es un excelente vendedor y se los recomiendo habla español y english muchas gracias por todo Julio Martinez ....

Excellent fast repair service, provided by competent professionals from beginning to end. I am very happy

Jamie has been my service adviser for a few years now. I always know that when I call him for service, he will make my experience as easy and pleasant as possible. His politeness and professionalism go above and beyond every single time! Even when I call with the silliest of requests (we all know that once you bring your car in, the problem you were having miraculously stops) Jamie takes each one seriously and has never once made me feel anything less than like his most important customer. Val Ward--you are lucky to have him! Thank you for all you've helped me with Jamie!! He has also introduced me to some wonderful people in the sales department which led to me trading in my 2022 Escalade for a 2025. Griffen Clark (sales) and Jose Villar (sales manager) have also provided the same amazing service. Because of my continued pleasant experiences from Val Ward, I will never by a car anywhere else! Repeat customer service through valued relationships with their cliental is clearly valued by everyone I have worked with at Val Ward.

Top notch dealership from sales to service. Professionals all around. Griffin Clark in sales is knowledgeable and cares about his customers needs. Highly recommend.

Sam Vince made the process easy. He was fast and communicative. Highly recommend him if you are in the market for a new Cadillac!

I called then they got me in the same day service manager was very helpful to take care of my problems

Julio and the other employees I talked with were very pleasant and helpful. This is the third Cadillac I have purchased from this agency and have always been treated very well.

Karina was great

Great Service!!!! Our advisor Jamie was amazing

They always taken excellent care of this snowbird

Jamie is excellent to work with. He did a great job in explaining service on my car. I wouldn’t go anywhere else for purchase or service! Love Val Ward Cadillac!

I would definitely buy from them again. Their knowledge of their vehicles and the way they treat their customers is outstanding.

All the personnel at Val Ward were extremely helpful in both the sales and the collision department, Bonnie and Justine were the best

I was very happy with my recent visit to Val Ward Cadillac service department. My service rep was Jane Flesch. She was very helpful and got the repair done right the first time. I will be bringing my car back to Val Ward anytime it needs repair.

This dealership earned my business by being proactive, helpful and dedicated to making the ending of a lease and starting another easy and to my benefit. Julio contacted me a few months before the lease end, let me know what he could do for me and sent me photos of the car I was interested in. He even sent someone down to my home to pair my new car with my garage door opener, and I’m in Naples. I’m now driving a brand new, gorgeous car that is costing me less than the one I turned in with even more bells and whistles. Sure, any dealer can do that, but do they? Val Ward also picks up my car and leaves me with a loaner for service appointments. This is by far the best dealership I have ever done business with.

Jamie is a pleasure to work with -- he provides good explanations and is thorough in looking at the car

Amazing servise

I love this dealership! They have a friendly staff who are knowledgeable and helpful. Highly recommend