As a part time resident of Ft Myers I’ve had to use this dealership on two occasions. In both instances I have been overwhelmed with how courteous the employees are and how caring they are of your problem. Today I noticed the flap, that covers where a trailer hitch should go, was loose and hanging. I drove to Val Ward and showed them the problem and I’m about 5 minutes it was fixed and I was on my way. Thanks for such great service.

My wife and we’re in the market for a car and as we had decided on a Cadillac, we went to Val Ward Cadillac and we’re very impressed with the facility. We were greeted by Kris Crawford, who became our salesperson, who Is very professional and answered all of our questions. made my wife very comfortable at the prospect of buying a 2019 Cadillac XT5. Kris was very easy to work with and made the entire experience wonderful and we would highly recommend Val Ward to anyone.

Great dealership. Fred Walters was our salesman. He was very knowledgeable, courteous and kept working with management to arrange a very good deal that was right for us.

It was refreshing to have a great experience buying a truck from Jeff Miller. He was upfront and no hidden fees. We will be back!

Me and my husband just purchases our GMC Yukon with the wonderful assistance of Don Figgs !! Oh my lord how do I express not only what a great salesman this guy waa but just overall great individual i hot the pleasure to meet and work with. He truley tried to get our money worth but treated us as though we were family. We felt so welcomed and and taken care by the whole team honestly best dealership !! Thank you guys for all the help ! Forever greatful ! Mr.Figgs you are truely godsent !! May god bless you and your beautiful family !

the most pleasant Car experience I’ve yet had, Kris was very attentive, polite, compassionate to my prior bad run ins with car dealerships I mean I can go on & on, the best decision I made was purchasing a car from valward & running into Mr. Kris Crawford! A true people person which you don’t find often 🖤

Justin is a true professional. Vibrant and communication is top notch the entire way. Everything one would expect at a reputable, quality establishment. Stellar on all accounts and a breath of fresh air. We will happily return for future purchases!

I worked with Tom many moons ago at BRAUN CADILLAC BUICK in BUFFALO, NY! I can’t help but remember what a Professional, Intelligent, Motivated Hard Worker, as well as Charming he was. His work ethic was unmatched! There was indeed a valuable lesson in every aspect of the business with every conversation. I carried that knowledge with me and I feel fortunate to have more or less had his expertise mentoring me. I wish Tom all the very best always! Chandra Smith (Campbell), NYC

Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well. My wife and I have owned 25+ cars over our life between the two of us and this has been by far the easiest transaction of them all. Fred was extremely professional and courteous. We are new to Cadillac and needed guidance on what would be best for us. After looking into Audi and Mercedes we're EXTREMELY HAPPY with our CADILLAC and just as importantly Fred making us feel like a member of the family and not a number. We are business owners constantly on the go 7 days a week and Fred was respectful of our time to make this a simple process for the trade-in and purchase. The car is beautiful and Fred was able to walk us through all the technology until we were comfortable with it. I'm grateful for his knowledge and exceptional service. I also want to add a special THANK YOU to Business Manager Lisa Bronson who made us feel like we reunited with a long lost family member. She was so friendly and we hit it off from the moment we met. Sometimes you just know when you meet someone, we trust you! We feel like Lisa was looking out for our best interests and took all the time we needed to answer our questions and review the contract. Last but not least, a warm THANK YOU to Jane Flesch Service Consultant. Fred gave us a tour of the dealership and amenities to show us around and introduced us to Jane. I don't think service consultants get enough recognition for the tough task that they face daily. Jane was super friendly and welcoming while helping us schedule our DuPont treatment for the car and arranged for a loaner car while it was being done. It was simple, enjoyable, and all in a relaxed but professional atmosphere. Val Ward Cadillac is MY DEALERSHIP. I'll gladly recommend them to everyone. I wish them all the success and encourage you to experience it for yourself.

I am so thrilled with my purchase and even more thrilled with my 2 angels there...Lisa and Lisa. They are fabulous and an amazing asset to Val Ward.

Alfonso brought a spare tire to my home and mounted it. The wheel with the pierced tire was taken to Val Ward where the tire was replaced. Very professional when I went to the dealer to have the new tire and wheel remounted on my vehicle. Could not have been handled better!

Job was very well done. One stop is all it took. Thanks to all -] especially Jane. I like the idea of a specialist assigned to my account. Every time I need something all I have to do is call Jane. Wonderful service.

Very clean facility with very friendly and helpful y

My key fob was lost and I could not get into my SRX to drive it. It was towed in and a new key gob was made for me. This was an emergency situation and Doug handled it quickly for me as usual. I love the service Dept and will always buy my cars here

Best salesman....went out of his way to help....best experience in purchasing a vehicle. That I have ever had. I definitely would recommend Val Ward Cadillac.

Val Ward Cadillac has been making the car buying experience a pleasure for decades. Every employee in every department goes to great lengths to be sure that their customers expectations are not only met but exceeded.

Everything was great as usual. Thanks to Jane Flesh.

Julio Was excellent in helping and answering my questions regarding the purchase of new Xt4, Its definitely the best dealership in the state of Florida!

We very much felt well treated and enjoyed our purchase experience.

Excellent service, looked for the car that we wanted and found it!

The mechanic was originally puzzled by front wheel overheating condition but he drove vehicle home and experienced the same problem I experienced before having it towed.

Excellent experience! Absolutely no pressure and only had to deal with one salesperson. It was a breath of fresh air to NOT be passed around to 3 different people. If you are in the market for a new car, Val Ward is well worth a look.

I saw this vehicle for sale online and called Jeff about it. He held the vehicle for us until we arrived from the east coast. We were in and out in 2 1/2 hours with our 2017 Denali. Jeff was great to work with!!!

Joe was exceptionally easy with whom to work. The whole transaction was quick and effortless. He was great at explaining the options on the vehicle and the differences between mine and the other 2017 XT5’s. I’ll be back when it’s time to upgrade.

Julio was professional and timely. I would recommend this dealership to anyone. From the moment I first walked in, I knew it was somewhere that would take my needs and time seriously. And I am absolutely loving my Cadillac!